Frequently Asked Questions

Q:
How do I know what assessment tool is best for me?
A:
Click here to view a table on the “products” page that compares the features of the various Entegrys Focus®️ tools . Compare your needs with the features offered to find the right fit for you.
Q:
How often should one re-assess, i.e. what is the recommended interval between assessments?
A:
The purpose of the initial Entegrys Focus®️assessment is to gauge an individual’s current competence relative to the requirements of the role, and if appropriate to provide guidance for a professional development plan. Re-assessments identify growth facilitated by the coaching, training and on-the-job learning agreed upon in the plan. The individual organizing the re-assessment is in the best position to determine the timing for a re-assessment based on changes noticed in the employee’s performance and how actively they have pursued development. Of course, if the individual has changed roles, a new assessment is always appropriate.
Q:
Can my employees purchase assessments for their own use?
A:
Absolutely! They can open an account, purchase credits and create Focus®️ assessments for their personal use.
Q:
What’s next after I purchase assessments?
A:
The software will guide users step by step through the process of creating and managing the assessments. The first step is to choose the Focus Assessments folder on the Menu page. Then open the Create sub-folder to specify details for each assessment, i.e. the assessee (the subject of the assessment), the type of Focus assessment and the role the individual is to be assessed for. You may have purchased assessments to use for yourself, employees, job applicants, etc. If for someone else, the menu allows you to choose whether you or the assessee manages the process from here on, i.e. chooses and notifies assessors, manages feedback time frames, etc., and generates the report.
Q:
Whom should I add as assessors?
A:
Assessors are grouped by category, i.e. assessee (the subject of the assessment), manager(s), peers, direct reports and clients. Whatever their relationship, assessors should be individuals who have had an opportunity to observe the assessee in relevant settings and will give meaningful feedback.
Q:
Can the assessment be manipulated to make the assessee look good or bad?
A:
There are several safeguards built into the Focus®️ tools to minimize this possibility. First, the competency statements in the feedback questionnaire are entirely randomized, not only between competencies and complexity levels, but also between assessors. This makes it difficult for assessors to artificially manipulate the rating patterns. In addition, the system encourages users to gather feedback from multiple perspectives (i.e. assessor categories), which is more likely to highlight bias in any particular category.
In addition, the system has built-in validity checks. It calculates the inter-rater agreement measure for every statement. The system will automatically flag low agreement measures in red on the Focus®️ report. Low agreement measures indicate inconsistent feedback between assessors. The Comment section of the report often provides valuable insight to any potential issues which the user may want to investigate. Additional validity checks are included in the Enterprise Plan that can be made available to Professional Plan assessments for a fee.
Q:
How long does the assessment take to complete?
A:
The assessment length will depend on the number of competencies in the profile and the pace of the assessors providing feedback. An estimated time for each profile is provided at the beginning of every assessment.
Q:
Once started, do the assessments have to be completed within a time limit?
A:
No, the system does not limit the assessor’s time. It is recommended that the assessment is completed in one session. However, assessors can exit and re-enter at their convenience.
Q:
What will my results tell me?
A:
The Entegrys Focus®️ report will give you a snapshot of your competence relative to the role in the assessment. Results may point toward a need for further development or that your performance satisfies all requirements of this role or may even indicate that you are ready for a higher level role. The individual statement ratings give valuable details on specific areas to target in your professional development plan.
The report also show how ratings compare between different assessor categories and provide the comments your assessors added to the questionnaire.
Q:
How can this help develop my competencies if I have no job experience?
A:
The Entegrys Focus®️ tools will identify your development level in the competencies of your chosen job profile. Your competencies will be assessed wherever they were developed—inside or outside a formal job setting. It will identify specific behaviours that will help you develop your competencies further.
Q:
Can Entegrys’ products help me identify skills that are not as important to my business as I thought?
A:
The job profiles used in the Entegrys Focus®️ assessments identify competencies that are important to effective performance for that role. If the knowledge and skills you currently focus on are not included in the profiles of your key roles, then they may not be critical to your business success.
Q:
Where can I find more information on competencies?
A:
You can find a wealth of information about competencies in the articles on our website, on our Why Competencies page and in this FAQ section. This article is a good place to start.
Q:
How will I use the assessment results with my employees?
A:
The assessment results provide a wealth of information regarding your employees’ development level relative to the role in the assessment. We encourage you to work with each employee to prepare a professional development plan that will enhance performance in their current role or facilitate their career development.
Q:
What is multi-rater feedback?
A:
Multi-rater feedback is feedback gathered from multiple perspectives. Anyone who has had the opportunity to observe the assessee in relevant settings would be a good individual to ask for feedback.
Q:
Competencies are built on the premise that past behaviour predicts future behaviour. How well does it do that?
A:
Informally, anecdotal evidence affirms this premise as we observe entrenched patterns of individuals in our lives. Formally, a meta-analysis of the behaviours of 1265 participants conducted by Ouellette & Wood in 1998 examining the various ways and extent to which past behaviour predicts future behaviour concluded that “past behaviour emerged as a significant predictor of future behaviour, independent of intentions, attitudes, norms, and control.” (APA PsycNet July 1998 – Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior.)
Q:
Are competencies and behaviours interchangeable terms?
A:
Not exactly: they are related but not interchangeable. Competencies are behaviours we consistently demonstrate even when under pressure. More formally, competencies are groupings of related behaviours that correlate with effective performance in a role or function at work.
Q:
If my personal information is incorrect, how do I change it on my Entegrys account?
A:
To change your personal information:
  • Log in on the Entegrys website.
  • Click on your name in the top right corner of your screen.
  • Select My Account and then the Personal Info button on the account menu.
  • Once you have edited your information, then click Update to save the changes.
Q:
How do I reset my password?
A:
Log in and click on “My Account” in the top right corner of the screen. Click on the password file to change your password. If you have forgotten your password, there is a “Reset It Here” button on the login page. If your trouble persists, you can message us through the “contact” page, and we will send you a new temporary password.
Q:
What is SSL encryption?
A:
SSL encryption is a high level security protocol between the web browser and web server. This ensures transactions and customer information are private and secure.
Q:
What payment methods do you accept?
A:
We accept all major credit and debit cards.
Q:
How can I write a review of the Focus tools?
A:
We invite all assessors to comment on the feedback process upon completion of the feedback questionnaire. Assessees and managers are invited by email to provide feedback on the full process a week or two after the Focus® report is prepared.
Q:
Can you change the feedback due date after adding an assessor?
A:
If you are managing the assessment, you can change the feedback due date through the Focus® Assessments folder.
  • Click on the In Progress folder and select the assessment you wish to manage.
  • Click on the Remind Assessors button to change the date for all assessors, OR
  • Click on the Remind button by an assessor’s name to change the date for individual assessors.
Q:
Can my employer see my password?
A:
Only you can see your password. If you have requested a password reset from Entegrys, you will be prompted to change your temporary password as soon as you log in.
Q:
I can’t find the email with my temporary password?
A:
You may want to check your spam folder. If it’s not there, message us through the Contact page.
Q:
Are there any recurring fees?
A:
There are no recurring fees for Professional Plan users. For more information please go to our Pricing page.
Q:
Will I be charged if I only use the free career focus assessment?
A:
No, there is never a charge for the free Career Focus® assessment.
Q:
If my employees are ratings each other, is it anonymous?
A:
Manager’s ratings are always shown. However, in the direct report, peer and client categories ratings are averaged and only displayed when there are two or more assessors in that category. This helps protect the anonymity of individual assessors’ ratings.
Q:
Do competency assessment tools help increase employee retention?
A:
A meta analysis of more than forty studies related to employee turnover (Griffeth, R. W., Home, P. W., & Gaertner, S., 2000) determined that job satisfaction was the most important predictor of employee retention. The Entegrys Focus®️ tools facilitate quality feedback to increase employee satisfaction and therefore their retention.
Q:
Would this be a good tool to use for my staff to aid in career planning and development?
A:
Most definitely! Quality competency assessment tools like the Entegrys Focus®️ suite are ideal aids to career planning and development. Our Focus®️ reports will identify an employee’s current level of development/progress toward the competencies critical to success in their desired role. These insights will enable you to prioritize the competencies to focus on as you and the employee build their career development plan.
Q:
How soon can I expect to see changes in my organization?
A:
Major organizational change typically evolves over time. However, incremental performance improvements can happen quickly when managers target high-priority development needs. The Entegrys Focus®️ report quantifies employees’ strengths and development needs, so managers can target those high-priority areas.
Q:
How would I begin using this in my business?
A:
The process to implement Entegrys Focus®️ tools in your business is straightforward. We recommend that you begin by incorporating the Focus®️ assessments into your performance and development planning. Simply purchase Entegrys Focus® credits for any employees or candidates you wish to assess. The system will guide you through the assessment setup process. The Focus®️ report will provide you with valuable insight into employee performance as well as objective language for your feedback discussion.
Q:
What If I am unsatisfied with my assessment?
A:
We strive to provide exceptional client service because we believe in satisfied clients. If you are not satisfied for any reason, we encourage you to contact us.
Q:
Can I use my Focus®️ report as a reference for interviews? 
A:
Your Focus®️ report belongs to you. It can be a great tool to highlight your strengths in an interview.
Q:
Do I need to download anything?
A:
The assessment process is totally web-based, so there is no need to download the software or questionnaires. However, you have the choice to download your report or view it online.
Q:
Will your software work correctly on any device?
A:
We strive to make the Entegrys®️ software compatible with a wide range of devices and browsers. For optimal results, we recommend using Safari or Chrome browsers on laptops or tablets.

Still have questions? Send us a message!